Shipping Policy

Crown Kids Shipping Policy

At Crown Kids, we’re committed to getting your orders to you quickly and securely! Please review our shipping policy for details on processing times, delivery options, and support.

1. Free Delivery Australia Wide 

We’re happy to offer FREE standard delivery on all orders over $50 within Australia!

  • Orders under $50: $10 shipping fee applies.
  • Express Post available for faster delivery (see details below).
  • International shipping rates are calculated at checkout, and we strive to keep costs as low as possible.

2. Order Processing & Tracking 

  • Processing Time: Orders are processed within 1–3 business days.
  • Tracking Details: Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real-time.

3. Delivery Times & Costs 

Australia Standard Post

  • 3–7 business days
  • Free for orders over $50
  • $10 for orders under $50

Australia Express Post

  • 1–4 business days
  • $15 flat rate

We use trusted couriers like Australia Post to ensure reliable delivery.

Important Notes:

  • Delivery times are estimates and may be affected by customs delays, weather, or other unforeseen factors.
  • During peak seasonal periods, delivery times may be longer due to high order volumes.
  • Some packages may be left in a safe place at the delivery driver’s discretion if no signature is required.

4. Shipping Liability 

  • Lost Packages: If your package is lost in transit, we’ll investigate with the courier to find a resolution.
  • Stolen Packages: We are not responsible for lost or stolen packages once the delivery has been confirmed.
  • Delays: Refunds will not be provided for delays caused by postal or courier services, as they are beyond our control.
  • Express Post Guarantee: Australia Post and other couriers have suspended Express Post guarantees, meaning delivery times may vary.

5. International Shipping 

  • All international orders are tracked.
  • Due to limited international flights, some shipments may experience longer delivery times.
  • Refunds will not be provided for international shipping delays.

6. Shipping Days & Processing 

  • We ship orders Monday to Friday during business hours.
  • Orders placed on weekends or public holidays will be processed on the next business day.

7. Need Help with Shipping? 💌

We’re here for you! If you have any issues with tracking, delays, or concerns about your order, reach out to us at help@crownkids.com.au.

💖 Thank you for shopping with Crown Kids! We appreciate your support and can’t wait for you to receive your order!