Find answers to our most frequently asked questions.

Orders & Payments

What currency are the prices on your website?

All prices are in AUD (Australian Dollars). We only ship within Australia, and all orders come with Fast & Freeshipping!

You can also double-check the currency at checkout before completing your purchase.

Can I cancel my order?

Yes! If your order has not been shipped yet, we can cancel it with no penalty. Please contact us ASAP so we can process your request before your order is dispatched. Once the order has shipped, cancellations won’t be possible.

I entered the wrong address! What should I do?

If you’ve made a mistake, don’t worry! If your order hasn’t been shipped yet, we’ll update it for you. Just reach out to us immediately. If your order has already been dispatched, unfortunately, we won’t be able to change the address or offer a refund.

Do you offer discounts or promotions?

Yes! We run special promotions from time to time. Sign up for our email list or follow us on social media to stay updated on exclusive offers!

Can I change my order after placing it?

If your order has not been processed yet, we may be able to update it. Please contact us immediately if you need to make any changes.

Why didn’t I receive a confirmation email?

If you didn’t receive an order confirmation email, please:

✔ Check yourspam/junk folder.
✔ Make sure you entered thecorrect emailat checkout.
✔ Contact us if you still haven’t received it—we’ll resend it for you!

Find answers to our most frequently asked questions.

Shipping & Delivery

How long does shipping take?

We work hard to get your order to you as quickly as possible! On average:

  • Processing Time: 1-3 business days
  • Shipping Time: 3-7 business days (sometimes up to 12+ business days depending on location & courier)

    Most of our customers receive their orders within a week!

When will I receive my tracking number?

Tracking numbers are usually provided within 5 business days after your order is processed. If you haven’t received one after 7+ business days, feel free to reach out, and we’ll look into it for you!

Do you ship to PO Boxes?

Yes, we can ship to PO Boxesand Parcel Lockers across Australia.

What happens if my package is lost?

If your package is lost in transit, we’ll work with the courier to resolve the issue. If it can’t be located, we’ll send a replacement or offer a refund.

Find answers to our most frequently asked questions.

Returns & Exchanges

Can I return my order?

We want you to love your purchase! If you receive a damaged or faulty product, you’re covered by our 100% Money-Back Guarantee.

✔ You must return the item to us.
✔ We’ll issue a full refund once we receive the product.
✔ The customer covers the return shipping cost unless the issue is due to us.

For more details, check our Refund Policy.

What if my item arrives damaged?

We take product quality very seriously. If your order arrives damaged, defective, or incorrect, please contact us immediately with:

  • Your order number
  • Clear photos of the issue

We’ll replace it or provide a refund—hassle-free!

What if I receive the wrong item?

If you receive an incorrect item, don’t worry! Please contact us with:

✔ Your order number
✔ A photo of the item received

We’ll quickly sort it out and send you the correct item ASAP.

Do I need to return the item in its original packaging?

Yes! To be eligible for a refund or exchange, the product must be returned in its original condition and packaging.

How long does it take to process a refund?

Once we receive your returned item, refunds are typically processed within 3-5 business days. The refund will be issued to your original payment method.

Find answers to our most frequently asked questions.

Product Information

Are your products safe to use?

Yes! All of our products are thoroughly tested and meet high quality standards to ensure safety and effectiveness.

How do I take care of my product?

Each product comes with care instructions to help you maintain its quality and longevity. If you have any specific questions, feel free to ask!

How do I know which product is best for me?

Each product page includes detailed descriptions, benefits, and customer reviews to help you decide. Still unsure? Reach out to us—we’re happy to help!

Find answers to our most frequently asked questions.

Troubleshooting & Support

My tracking says “Delivered,” but I haven’t received my order?

Sometimes couriers mark packages as delivered before they actually arrive.

Please:
✔ Check with neighbors or anyone at home.
✔ Look around your mailbox or delivery area.
✔ Wait 1-2 days—sometimes couriers mark it early.

If you still don’t have it, contact us, and we’ll help track it down!

Why is my discount code not working?

Make sure your discount code hasn’t expired and that it’s entered exactly as shown. Some discounts may only apply to specific items. Contact us if you need help!

I have a question that isn’t listed here?

We’re happy to help! Reach out to ushereor email us at support@growhealthy.com.au, and our friendly team will get back to you ASAP!

"Amazing quality products. Customer support was incredibly helpful when I had an issue with my order, and they quickly resolved it for me. Thanks, Crown Kids!"

Anna R. Melbourne, Australia.