Terms Of Service
Crown Kids Terms of Service
Effective Date: 18/02/25
These Terms of Service ("Terms") govern your access to and use of the website operated by Crown Kids ("we," "us," or "our"). By accessing crownkids.com.au (the "Site") and using our services, you agree to be bound by these Terms. If you do not agree, you should not access or use our services.
In addition, you agree to our Privacy Policy, Refund Policy, and Messaging Terms and Messaging Privacy Policy.
We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Continued use of the Site following any modifications constitutes acceptance of those changes.
1. Online Store Terms
You represent that you are at least the legal age of majority in your jurisdiction.
You may not use our products for any illegal purposes or violate applicable laws.
Transmission of viruses, worms, or harmful code is strictly prohibited.
Any breach of these Terms will result in immediate termination of services.
2. General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
Your content (excluding credit card information) may be transferred unencrypted across various networks.
You agree not to reproduce, copy, sell, or exploit any part of the Service without our express written permission.
3. Accuracy, Completeness, and Timeliness of Information
We do not guarantee that information on our Site is accurate, complete, or up to date.
Historical information on the Site is provided for reference only and may not be current.
We reserve the right to modify content at any time, without any obligation to update existing information.
4. Modifications to the Service and Prices
Prices for products are subject to change without notice.
We reserve the right to modify or discontinue services without notice.
We shall not be liable for any changes, suspensions, or discontinuation of the Service.
5. Products or Services
Certain products may be available exclusively online and have limited quantities.
We do not guarantee that your monitor’s display of colors accurately represents product colors.
We reserve the right to limit sales, change pricing, discontinue products, or refuse sales at our discretion.
6. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order placed with us.
Orders may be limited per customer, household, or account.
If we modify or cancel an order, we will attempt to notify you via email or phone.
You agree to provide current and complete account details for all purchases.
7. Fraud Prevention & Account Security
You are responsible for maintaining the security of your account credentials.
We are not liable for any unauthorized activity on your account.
Suspicious or fraudulent activity may result in immediate account suspension or legal action.
8. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to permanently restrict your access to our Site and services.
Fraudulent chargebacks will be reported to relevant financial institutions and legal authorities.
9. Shipping, Delivery & Lost Items Disclaimer
We are not responsible for shipping delays caused by carriers, customs, or factors beyond our control.
If your package is lost or delayed, please contact us, and we will investigate the issue to find a resolution.
Refunds or replacements for lost shipments are subject to our Refund Policy.
10. No Warranties for Specific Results
We do not guarantee specific results from using our products or services.
Individual experiences may vary, and we are not responsible for outcomes that do not meet customer expectations.
11. User-Generated Content & Reviews
Any reviews, testimonials, or user-submitted content on our Site must be truthful and respectful.
We reserve the right to remove content deemed misleading, offensive, or defamatory.
12. Returns & Refunds for Subscription-Based Products
For subscription-based services, cancellations must be made before the next billing cycle.
We do not offer refunds for partially used subscription periods unless required by law.
13. Website Downtime & Maintenance
We may perform maintenance or experience technical difficulties that result in temporary service unavailability.
We are not liable for any losses due to downtime.
14. Legal Disputes & Arbitration Clause
In the event of any dispute, the parties agree to attempt mediation before pursuing legal action.
If mediation fails, disputes shall be resolved through binding arbitration in Australia.
15. Australian Consumer Law (ACL) Compliance
Nothing in these Terms excludes, restricts, or modifies consumer guarantees provided under the Competition and Consumer Act 2010 (Cth).
Customers are entitled to refunds, repairs, or replacements under ACL if products are faulty, not as described, or fail to meet acceptable quality standards.
16. Copyright & Intellectual Property
All content on this Site, including text, images, designs, and trademarks, is the property of Crown Kids.
Unauthorized use, reproduction, or distribution is strictly prohibited.
17. Indemnification
You agree to indemnify and hold harmless Crown Kids from any claims, damages, or liabilities related to your violation of these Terms.
18. Severability
If any provision of these Terms is deemed unlawful or unenforceable, it will be severed without affecting the remaining provisions.
19. Force Majeure
We are not liable for any failure or delay in performing obligations due to events beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or government-imposed restrictions.
20. Termination
These Terms remain in effect unless terminated by you or us.
We may terminate or suspend your access to our Site if we determine that you have violated these Terms. In such cases, we reserve the right to cancel pending orders and refuse future service at our discretion.
21. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Australia.
22. Changes to Terms of Service
We reserve the right to modify these Terms at any time.
Your continued use of the Site constitutes acceptance of any changes.
23. SMS & Email Marketing Policy
By subscribing to SMS marketing, you agree to receive recurring messages regarding orders, promotions, and notifications. Message frequency varies, and consent is not a condition of purchase. You can opt out at any time by replying STOP.
By subscribing to our email marketing, you agree to receive promotional emails. You can unsubscribe at any time by clicking the "Unsubscribe" link or contacting us at help@crownkids.com.au.
24. Contact Information
For questions about these Terms, please contact us at:
📧 Email: help@crownkids.com.au
🌍 Website: crownkids.com.au
💖 Thank you for shopping with Crown Kids! 🎉