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Where is Crown Kids located?

Crown Kids is located in Melbourne - Australia. While we do not have a physical boutique at the moment, we are strongly considering the option in the future.

 

What currency are the prices that I see on the site?

All prices are in AUD and all our items are shipped Fast & Free orders over $150 from Australia Only.

 

How long does it take to process and despatch my order?

In stock orders are usually shipped within 2-3 days.
Express orders are shipped the same day if ordered before 12pm AEST.

 

How do I get a refund from item not received?

No refunds will be given if an order does not arrive in time as this is completely out of our control. Australia Post and other courier companies have suspended EXPRESS POST GUARANTEES. We ship all our items very quickly and will endeavour to make sure your items arrive quickly. Please be patient and check your tracking. If you have not received your item within a week or it looks “stuck” please contact the courier company or Australia Post first and see if they can help.


Do I get refund of change of mind?

We do not offer refunds for change of mind. This includes any reason other than a faulty item or incorrect item received.

 

Can I get refund my money if my order lost, or not arrive on time?

No refunds will be given if an order does not arrive in time as this is completely out of our control. Australia Post and other courier companies have suspended EXPRESS POST GUARANTEES. We ship all our items very quickly and will endeavour to make sure your items arrive quickly. Please be patient and check your tracking. If you have not received your item within a week or it looks “stuck” please contact the courier company or Australia Post first and see if they can help.

International Tracked – Significant delays at present due to limited flights. Please allow extra time when ordering as we cannot guarantee the usual delivery times. Refunds will not be given if items are not received on time.

Please note we are not responsible for lost or stolen packages or packages delayed in transit. Once the parcel has been shipped, this is no longer in our control and any lost

Stolen or delayed packages will not be refunded.

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to get shipped out. Average delivery times are 3-12 business days. However, most times you would receive your item delivers earlier, between 3-7 business days.

Please note the courier may take up to 5 days to update you with your tracking number. Be assured your order has been shipped by us. If you don't have a tracking number whitin 7+business displease contac us Here.

For more Information about shipping, please check our shipping policy page or just tap Here.

 

How will I know when my order has shipped?

CrownKids will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.

 

Shipping Confirmation and Tracking Emails Missing?

Please check your junk email folder for our notification emails. Log into your account online and check that your email address was entered correctly when placing your order.

 

Can I modify or cancel my order after it has been placed?

We will try our best to accommodate modifications to orders that are new. If an order is placed during a sale, it cannot be cancelled or modified. All other orders, if they are in processing, they have already been sent to our shipping department and we will be unable to modify it. For any further inquiries about your order, please email us at  support@crownkids.com.au with your inquiry described in full, as well as your order number.

 

What forms of payment do you accept?

We accept all major forms of credit card including Visa, Mastercard, American Express, We also accept PayPal – Afterpay. We process all orders through our SSL secured shopping cart. We are a verified boutique site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.

 

A massage to you

We send by courier to Australian street addresses. No signature is required. Parcels will be left at your address if safe to do so.


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Email

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  • Free Shipping 

    Free  standard  shipping 

    on all orders above $150.

  • Secure Payment

    100% Secure Online Payment

  • 7 -Day Exchange

    product Exchange is Eligible 

    Within 7 Days of Delivery